COURSE OBJECTIVES

» Define the purpose and benefits of AR System 7.5

» Identify the different AR System roles

» Define the AR System architecture

» Identify the AR System development tools

» Log in to the AR System clients

» Navigate BMC Remedy User

» Create and search for requests using BMC Remedy User and a Web browser

» Create AR System reports using BMC Remedy User and a Web browser

» Record and run macros in BMC Remedy User

» Understand how to receive notifications using BMC Remedy Alert and the Web

» Navigate BMC Remedy Developer Studio

» Describe basic administration tasks using BMC Remedy Developer Studio

» Identify and describe the different types of server objects and fields

» Provide an overview of access control in AR System