Web Based Training.
Knowledge management is fundamental to a successful organization. The objective of knowledge management is to increase the ability to resolve issues quickly, accurately, and consistently. In this online course, students will learn vital knowledge management concepts, knowledge management best practices, and how to successfully implement these best practices using BMC Remedy Knowledge Management (BMC Remedy KM) within their organizations. BMC Remedy Knowledge Management provides advanced knowledge management for extending the effectiveness and value of BMC Remedy IT Service Management applications, primarily in BMC Remedy Incident Management and BMC Remedy Problem Management applications.
» Identify the reasons and benefits for quality knowledge management
» Identify knowledge management best practices
» Describe BMC Remedy KM architecture
» Describe BMC Remedy KM features
» Explain how to search for knowledge-base solutions
» Explain how to author knowledge-base solutions
» Explain how to change personal system settings